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BP99 FAQ — Answers to All Your Questions

Whether it's registration, login, payments, bonuses, or betting — find clear answers to all your questions right here.

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What can we help you with?

Browse the sections below to quickly find answers based on your issue.

Registration & Account

Find answers here to all questions about opening a new BP99 account, document verification, profile updates, and account management.

Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, or bank transfer — including timelines and troubleshooting.

Bonuses & Promotions

Find full details here on welcome bonuses, reload offers, cashback, free bet conditions, usage rules, and expiry terms.

Betting & Sports

Learn how to place bets on cricket, football, tennis, or Live Betting, understand odds, and get familiar with betting rules.

Security & Privacy

Get answers to all your questions about BP99 account security, password resets, two-factor authentication, and protecting your personal information.

Customer Support

Find out how to reach the BP99 support team via live chat, email, or phone — and how quickly your issue will be resolved.

Registration & Account

To register on BP99, you'll need an active mobile number, a strong password, and your date of birth. In some cases, you may be asked for your national ID or passport details. Registration is completely free and takes just 3 minutes.

No. Under BP99's rules, each person may only operate one account. Attempting to create multiple accounts may result in all accounts being suspended and balances being forfeited.

After registration, an OTP will be sent to your mobile to verify your number. For large withdrawals, identity verification (KYC) may be required — simply upload a clear photo of your NID or passport. Verification is usually completed within 24 hours.

Yes. After logging in to your BP99 account, you can update your email, mobile number, and password from Profile Settings. To change your name or date of birth, please contact the support team.

Yes, you can close your bp99 account at any time. Simply email support@bp99.biz or submit a request via live chat. Please note that any remaining balance must be withdrawn before the account can be closed.
Deposits & Withdrawals

The minimum deposit at bp99 is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. There is no set maximum deposit limit, though larger transactions may require additional verification.

Withdrawals from bp99 are typically processed within 1 to 3 business days. For bKash and Nagad, funds often arrive within a few hours. Bank transfers may take a little longer.
Completing KYC verification before withdrawing will speed up the process.

bp99 currently supports the following payment methods:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket
  • Bank Transfer (major banks including BRAC, Dutch Bangla, and Islami Bank)
  • Cryptocurrency (USDT)

bp99 does not charge any fees for deposits or withdrawals. However, your payment provider or bank may apply their own charges, which vary depending on the service.

Wait a few minutes first, as banking server delays can sometimes occur. If your balance still hasn't updated after 30 minutes, email support@bp99.biz with a screenshot of the transaction and the transaction ID, or reach out via live chat.
Bonuses & Promotions

When you open a new BP99 account and make your first deposit, the welcome bonus is automatically credited to your account. A minimum deposit condition applies to qualify. For current bonus details, Bonus Page View.

Bonus funds cannot be withdrawn directly. Once the wagering requirement is met, the bonus converts into your main balance. Wagering conditions vary by offer — check the promotions page for details.

After logging in to BP99, go to the deposit page, enter your code in the "Voucher Code" field, and apply it. If the code is valid, the bonus will be credited automatically. Each voucher can only be used once.

Yes, every bonus has an expiry date. Wagering requirements must typically be completed within 7 to 30 days of receiving the bonus. Any unused bonus will be forfeited once the deadline passes.
Betting & Sports

bp99 offers betting on cricket, football, tennis, badminton, basketball, kabaddi, and more. Cricket and football betting are the most popular among Bangladeshi bettors. Both Live Betting and pre-match betting are available.

Odds are the multiplier applied to your stake to calculate your potential payout. For example, if you bet ৳100 at odds of 1.90 and win, you receive ৳190 (including your original stake). BP99 uses decimal odds, which are straightforward to understand. To learn more, Match Odds Visit the page.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you may use the "Cash Out" feature to settle part or all of your bet before the match ends.

If a match is cancelled or abandoned, BP99 generally refunds the full stake. The amount is returned to your BP99 wallet within 24 hours. If one leg of a multi-bet is cancelled, that portion is refunded separately.
Security & Privacy

Yes, bp99 uses bank-grade SSL encryption. All your personal and financial information is stored in encrypted form and is never shared with third parties. To learn more, Privacy Policy View.

On the BP99 login page, click "Forgot Password?". Enter your registered mobile number and an OTP will be sent to you. Verify your identity with the OTP, then set a new password. The whole process takes under 2 minutes.

Log in to your BP99 account and go to Settings > Security > Two-Factor Authentication. You can enable 2FA using your mobile number or an authenticator app. Once active, every login will require an additional OTP, keeping your account significantly more secure.

If you suspect unauthorized access to your account, change your password immediately and notify us at support@bp99.biz. Our security team will investigate promptly and take the necessary action.
Customer Support

Three ways to reach BP99 Support:
  • Live Chat: Click the chat icon in the bottom-right corner of the site — it's the fastest way to get help.
  • Email: support@bp99.biz — for complex issues.
  • Social Media: Message us on our official page.

BP99 customer support is available 24/7. Live chat responses typically come within 5 minutes, and emails are usually answered within 12 hours.

If you have a complaint, please reach out via live chat or email first. Our team will respond within 24 hours. If the issue remains unresolved, it will be escalated to the senior team. bp99 takes all complaints seriously and is committed to fair resolutions.
Betting can be addictive. Please play responsibly and set your own limits. To learn more, Responsible Gaming View the page. For players aged 18+ only.

Quick Links

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Direct Contact

If you can't find the answer you need, our support team is always here to help.

support@bp99.biz
24/7 Support Available

Safe Betting

  • Set your own budget
  • Don't chase your losses
  • Play for fun, not as a source of income
  • Use self-exclusion if needed

Popular Topics

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